Lead, Service Operations and Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement a product roadmap that aligns with business priorities.

• Collaborate with stakeholders to build comprehensive business cases.

• Convert business requirements into user stories, specifications, and an actionable backlog.

• Partner with IT teams utilizing Agile/Scrum methodologies for sprint planning, refinement, and reviews.

• Conduct discovery processes including stakeholder feedback, workflow analysis, gap assessments, and validation.

• Oversee product lifecycle activities encompassing releases, updates, and feature enhancements.

• Keep abreast of market trends and the competitive landscape to guide product development.

• Outline and improve supply chain workflows related to order management, logistics, inventory planning, repairs, and global trade.

• Define and refine CRM workflows (Salesforce) with an emphasis on customer experience and case management.

⛳️ Requirements

• Proven experience in product management within software, supply chain, or telecommunications sectors.

• Strong capability to translate technical requirements into product features.

• Exceptional skills in cross-functional communication and collaboration.

• Knowledge of supply chain operations including order management, logistics, inventory, distribution, and repairs.

• Experience in customer service and support, as well as service operations.

• Familiarity with Product Management and Agile/Scrum practices such as backlog grooming, sprint planning, and release planning.

• Experience with CRM platforms like Salesforce and reporting tools such as Power BI.

• Knowledge of system connectivity and data exchange platforms including B2B integration, APIs, Snowflake, and MuleSoft.

• Proficiency in business analytics and data modeling for structuring data related to workflows, reporting, and decision-making.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Participation in 401(K) (USA) and DCPP (Canada) with company matching contributions.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave.

• Vacation time.