Lead ROI Medical Records Specialist – After Hours – Day Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently processes ROI requests from facilities in a timely and accurate manner, adhering to established procedures and quality standards.

• Validates requests and authorizations for the release of medical records in accordance with company policy and legal regulations.

• Conducts quality checks to ensure the accuracy, confidentiality, and correct billing of all released records.

• Ensures that equipment is maintained in optimal working condition.

• Provides exceptional customer service by being attentive, respectful, and responsive to client needs, while proactively identifying and resolving issues.

• Adheres to client site policies and procedures, including HIPAA, state and federal regulations, and labor laws.

• Manages confidential information with integrity and professionalism, ensuring the efficient and accurate release of records.

• Maintains regular communication with supervisors and managers regarding quality, client concerns, or system-related issues.

• Aids in administrative tasks like queue management and work assignments.

• Generates reports and metrics as required.

⛳️ Requirements

• High School Diploma (GED) is required; a degree is preferred.

• A minimum of 3 years' experience in ROI fulfillment with Sharecare HDS or 4 years of external ROI experience is necessary.

• Advanced understanding of various EMR platforms and different types of ROI requests.

• Strong organizational skills and the ability to multitask are essential.

• Proficiency in Microsoft Office applications is required.

• Excellent documentation, communication, and customer service skills are a must.

• Proven ability to effectively manage time and meet deadlines for tasks.

• Willingness to quickly learn new programs and processes.

• Self-motivated, reliable, and capable of working independently or as part of a team.

• Demonstrated ability to maintain productivity, utilization, and quality performance standards.

• Strong interpersonal and problem-solving abilities.

• Acts as the Subject Matter Expert (SME) for designated customer accounts, showcasing strong documentation, communication, and organizational skills.

• Exhibits strong leadership capabilities.

• Capable of monitoring the production, utilization, and quality of team members.

• Ability to assist in adhering to customer Service Level Agreements (SLAs), including turnaround time (TAT).

🏝️ Benefits

• This role includes working on holidays.

• Maintains a clean, professional appearance and adheres to the company dress code.

• Supports customer service by effectively managing escalations and resolving issues.

• Provides onboarding and training services for new employees.