Lead Resource and Planning Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of workforce planning, capacity modeling, and the resourcing strategy for our clinical function.

• Develop forecasting models, capacity plans, and initiatives aimed at improving efficiency.

• Establish the necessary tools, processes, and rhythms for effective business resourcing.

• Manage daily resourcing decisions to ensure the clinical team operates smoothly.

• Report directly to the Head of Clinical Operations with the potential for broader Resourcing leadership responsibilities.

⛳️ Requirements

• Demonstrated experience in workforce planning, resource management, or operations management, particularly in forecasting or capacity modeling.

• Experience in managing, mentoring, or developing at least one direct report.

• Proficient in Excel/Google Sheets (pivot tables, complex formulas, modeling); familiarity with SQL or BI tools (e.g., Looker, Power BI) is highly desirable.

• Comfortable using workforce planning tools and customer service platforms (e.g., Zendesk, Intercom, or similar).

• Proven experience in designing and implementing new processes from the ground up, rather than merely executing existing ones.

• Background in leading change management efforts—introducing new tools or methodologies to an established team and fostering adoption.

• Excellent stakeholder management abilities, including the capacity to influence senior leaders across Clinical, Finance, and People, whom you do not directly manage.

• Strong problem-solving capabilities and adaptability in a fast-paced, changing environment.

• Clear and confident written and verbal communication skills.

🏝️ Benefits

• Share options.

• 25 days of holiday, in addition to bank holidays (increasing to 30 with longer tenure at Numan).

• Health insurance through Vitality.

• Electric car salary sacrifice program with Octopus.

• Enhanced maternity and parental leave.

• Nursery benefit provided by YellowNest.

• Employee assistance program (access to therapy, financial planning, and discounts).

• Generous pension plan (including both employee and employer contributions).

• Flexible working arrangements, including a dog-friendly office in Farringdon.

• Personal training and development budget through Learnerbly.

• Wellhub membership, granting access to over 2,000 locations across the UK.

• Cycle to work scheme.

• Season ticket loan.

• Discount on Numan products for friends and family.

• Paid volunteering days.

• An additional 2 weeks off upon reaching your 5th anniversary with Numan.