Lead Reliability & Performance Engineer

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Spearhead the strategy, execution, and operational performance of the Windchill-based Product Lifecycle Management platform that supports MedTech.

• Oversee and govern the comprehensive implementation and operation, encompassing architecture alignment, configuration standards, deployment readiness, multi-node production support, roadmaps, investment prioritization, risk management, and service health.

• Establish and uphold service-level indicators, objectives, reliability dashboards, alert thresholds, and error-budget reporting.

• Engineer comprehensive observability across Windchill, ThingWorx, Java/JVM, web tiers, queues, integrations, databases, operating systems, cloud infrastructure, storage, and networks utilizing Dynatrace and complementary telemetry solutions.

• Create automated health checks, synthetic monitors, anomaly detection systems, and actionable alerts.

• Lead technical investigations for intricate availability and performance incidents to identify root causes.

• Safely restore services, document incident timelines and evidence, engage in blameless post-incident reviews, and implement corrective and preventive measures.

• Conduct workload characterization, baselining, capacity modeling, trend analysis, and performance testing.

• Optimize and tune Linux and Windows environments, application configurations, web tiers, database interactions, indexing, file-vault operations, and AWS resources.

• Design, develop, test, document, and support reusable automation for provisioning, installation, environment refreshes, configuration synchronization, certificate management, patch readiness, recovery, compliance checks, backups, and maintenance.

• Maintain automation as version-controlled software, ensuring reviews, testing, logging, security controls, idempotent execution, and rollback or recovery procedures.

• Reduce operational toil and measure improvements in reliability, cycle-time, risk, and costs.

• Collaborate with development teams to configure and sustain DEV, QA, and PROD application environments.

• Assist with upgrades, migrations, onboarding, data-migration releases, cloud modernization, architectural modifications, and post-cutover stabilization.

• Coordinate with infrastructure, database, operating system, network, storage, security, validation, application support, managed service, and software vendor teams.

• Implement and verify security and compliance measures, including patching evidence, certificate lifecycle management, account and credential hygiene, least-privilege access, vulnerability remediation, configuration records, and audit-ready documentation.

• Participate in an on-call rotation and provide support beyond standard business hours.

• Develop and maintain runbooks, architecture and dependency documents, monitoring standards, automation documentation, recovery procedures, known-error records, and knowledge-transfer materials.

• Mentor engineers and service partners while providing technical guidance without direct management responsibilities.

• Communicate business-related issues or opportunities to the next management level.

⛳️ Requirements

• A Bachelor’s degree in computer science, Software Engineering, Information Systems, Engineering, or a related field; equivalent relevant experience may be taken into account.

• 8 years of experience in site reliability engineering, systems engineering, platform engineering, DevOps, application infrastructure, or production operations for enterprise applications.

• 8 years of practical experience with Linux and scripting/automation using Chef, Ruby, Bash, Python, PowerShell, or similar languages.

• Experience supporting PTC Windchill and/or ThingWorx in multi-node enterprise environments; comparable PLM platforms may be considered with strong expertise in Java-platform operations.

• Proficiency in diagnosing Java enterprise application performance via logs, metrics, traces, thread dumps, heap analysis, garbage collection behavior, database evidences, and operating system telemetry.

• Experience managing AWS-hosted enterprise systems across compute, storage, networking, identity, security, database, backup, and disaster recovery services.

• Competence in developing production-grade operational automation integrated with version control, CI/CD, work tracking, secrets management, and monitoring.

• Hands-on administration and troubleshooting of PTC Windchill, ThingWorx, clustered or multi-node application patterns, Apache/Tomcat, Oracle, SQL Server, Java/JVM, background processing, queues, indexing, integrations, certificates, and file-vault or shared storage services.

• Observability experience with Dynatrace or a similar platform, covering dashboards, service views, synthetic monitors, alerting profiles, problem-detection rules, and evidence-based performance investigations.

• Proficiency in Linux administration, solid shell scripting skills, and substantial Windows administration knowledge.

• Programming and automation capabilities in Bash and Python; experience in Chef, Ruby, PowerShell, Java, REST APIs, SQL, JSON, XML, YAML, and infrastructure-as-code is preferred.

• Knowledge of AWS operations covering compute, storage, network connectivity, load balancing, identity and access, monitoring, backup, resiliency, and cost-aware resource sizing.

• Competence in database troubleshooting for Oracle and PostgreSQL, including connection behavior, long-running queries, locking, capacity, and tuning collaboration.

• Familiarity with Bitbucket or Git, Jenkins or equivalent CI/CD tools, Jira, Confluence, artifact repositories, and controlled deployment processes.

• Ability to automate safely in regulated environments using documented requirements, testing, peer review, segregation of duties, evidence retention, change control, rollback planning, and validation alignment.

• Strong analytical troubleshooting, technical writing, stakeholder communication, and vendor coordination capabilities.

• Proficiency in AI with responsible use and evaluation of AI-assisted engineering and operations capabilities while ensuring human review, security, privacy, and governance.

• Preferred certifications include AWS Certified SysOps Administrator, AWS Certified DevOps Engineer, Dynatrace certification, ITIL Foundation, or comparable reliability/cloud credentials; certifications are not mandatory.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Consolidated retirement plan (pension).

• 401(k) savings plan.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; 56 hours per calendar year for employees residing in Washington State.

• Holiday pay, including floating holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.

• Caregiver Leave – 10 days.

• Volunteer Leave – 4 days.

• Military Spouse Time-Off – 80 hours.

• Fully remote work arrangement.

• Participation in on-call and outside-standard-business-hours support.