Lead QA Analyst – Support, BA, QA

📋 Description

• Lead the QA support activities and implementation for the launch of SLAMNET-Parcel in Mexico.

• Serve as the primary coordination point between the SLAMNET provider, the client's technical team, Brokerage business stakeholders, and QA resources.

• Track the progress of the implementation, open items, defects, functional gaps, dependencies, risks, and necessary decisions throughout the implementation lifecycle.

• Translate the Brokerage business needs and operational requirements into clear functional and technical requirements for the provider and technical teams.

• Review, prioritize, and coordinate change requests or enhancements required by the Brokerage operation in Mexico during the implementation phase.

• Define and coordinate QA testing plans, test scenarios, acceptance criteria, defect tracking, and validation activities for SLAMNET-Parcel functionalities.

• Delegate testing activities to QA Engineers, ensuring proper execution, documentation, evidence collection, and timely tracking of defects or issues.

• Validate that the delivered functionality meets the approved requirements before proceeding with business validation, UAT, launch preparation, or production deployment.

• Assist in issue classification by analyzing defects, identifying business impact, coordinating with vendor/technical teams, and ensuring proper resolution.

• Provide regular updates to project stakeholders, highlighting progress, blockers, risks, defects, and necessary escalations.

• Support launch preparation activities, including final validation, defect closure, business approval support, and post-launch stabilization.

• Ensure that QA documentation, test evidence, defect records, requirement traceability, and implementation tracking artifacts are properly maintained.

⛳️ Requirements

• Proven experience leading QA activities for system implementations.

• Strong understanding of Brokerage operations in Mexico.

• Experience acting as a liaison between business users, technical teams, vendors, and project stakeholders.

• Strong ability to translate business requirements into functional specifications, test scenarios, and validation criteria.

• Experience coordinating QA teams, assigning testing activities, reviewing test evidence, and following up on defect resolution.

• Solid knowledge of QA methodologies, defect management, test case design, UAT support, regression testing, and release validation.

• Experience using project tracking, QA, or defect management tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.

• Strong communication, stakeholder management, documentation, and follow-up skills.

• Ability to manage multiple priorities, dependencies, risks, and escalations in an implementation environment.

• Proficiency in English and Spanish communication skills is preferred.

🏝️ Benefits

• Work flexibility.

• Professional development opportunities.