Lead QA Analyst – Support, BA, QA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the QA and implementation support activities for the SLAMNET-Parcel rollout in Mexico, ensuring alignment between business needs, technical execution, vendor deliverables, and operational readiness.

• Serve as the primary coordination point among the SLAMNET vendor, the client technical team, Brokerage business stakeholders, and QA resources.

• Monitor implementation progress, open issues, defects, functional gaps, dependencies, risks, and necessary decisions throughout the implementation lifecycle.

• Convert Brokerage business needs and operational requirements into concise functional and technical specifications for the vendor and technical teams.

• Evaluate, prioritize, and coordinate change requests or enhancements required by the Mexico Brokerage operation during the implementation phase.

• Establish and manage QA test plans, test scenarios, acceptance criteria, defect tracking, and validation activities for SLAMNET-Parcel functionalities.

• Assign testing tasks to QA Engineers, ensuring accurate execution, documentation, evidence collection, and prompt follow-up on defects or issues.

• Confirm that delivered functionalities meet approved requirements prior to progressing to business validation, UAT, release readiness, or production deployment.

• Assist with issue triage by examining defects, determining business impact, collaborating with vendor/technical teams, and ensuring effective resolution.

• Deliver regular status updates to project stakeholders, emphasizing progress, obstacles, risks, defects, and necessary escalations.

• Aid in go-live readiness activities, including final validation, defect resolution, business sign-off assistance, and post-go-live stabilization.

• Ensure QA documentation, test evidence, defect logs, requirement traceability, and implementation tracking artifacts are properly maintained.

⛳️ Requirements

• Demonstrated experience leading QA initiatives for system implementations, ideally in logistics, parcel, transportation, customs, or Brokerage-related settings.

• Comprehensive understanding of Mexico Brokerage operations, customs processes, parcel clearance workflows, regulatory requirements, and operational dependencies.

• Experience acting as a liaison between business users, technical teams, vendors, and project stakeholders.

• Strong capability to translate business requirements into functional specifications, test scenarios, and validation criteria.

• Proven experience in coordinating QA teams, assigning testing tasks, reviewing test evidence, and following up on defect resolution.

• In-depth knowledge of QA methodologies, defect management, test case design, UAT support, regression testing, and release validation.

• Familiarity with project tracking, QA, or defect management tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.

• Excellent communication, stakeholder management, documentation, and follow-up skills.

• Ability to handle multiple priorities, dependencies, risks, and escalations in an implementation environment.

• Advanced conversational proficiency in English and Spanish is essential (Will be assessed).

🏝️ Benefits

• Exceptional superior benefits