Lead Product Manager – Provider Direct Connect

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and spearhead the product vision, strategy, and roadmap for Provider Direct Connect functionalities.

• Create scalable and standardized integration solutions that support enterprise growth and enhance provider engagement.

• Collaborate with provider organizations and internal stakeholders to pinpoint business needs, opportunities, and challenges.

• Foster relationships with providers, vendors, and cross-functional partners to achieve product outcomes.

• Work alongside technology, architecture, and operational teams to establish integration standards and long-term platform capabilities.

• Convert customer and business requirements into product specifications and prioritized investments.

• Balance immediate delivery goals with long-term strategic objectives and platform advancement.

• Assist in onboarding, adoption, and sustained provider satisfaction in collaboration with implementation and customer success teams.

• Set success metrics and leverage data-driven insights to assess performance and guide product decisions.

• Communicate roadmap priorities, outcomes, risks, and business value to senior leadership and stakeholders.

• Promote continuous improvement to enhance provider experiences and reduce administrative burdens.

• Ensure solutions prioritize scalability, standardization, operational excellence, and long-term sustainability.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 8+ years of experience in Product Management, Healthcare Technology, Provider Solutions, Integration Management, Digital Products, or related fields.

• Proven experience in developing product strategy, vision, roadmaps, and executing products from concept to delivery.

• Demonstrated ability to lead large, cross-functional initiatives involving business, operations, technology, and external stakeholders.

• Experience managing complex stakeholder relationships and influencing decisions across matrixed organizations.

• Familiarity with integration-based products, platforms, APIs, or digital connectivity solutions.

• Proven track record in gathering, prioritizing, and translating customer and business needs into actionable product requirements.

• Excellent communication and presentation skills across all organizational levels, including senior leadership.

• Experience in defining success metrics and utilizing data to drive prioritization and product decisions.

• Ability to manage competing priorities and execute effectively in a fast-paced environment.

• Strong attention to detail, organizational capabilities, and a customer-focused approach.

• Dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

• Home internet service with a minimum speed of 25 Mbps download and 10 Mbps upload.

• Preferred: experience with provider organizations, health systems, physician groups, or provider-oriented technology solutions.

• Preferred: experience in provider integrations, connectivity platforms, interoperability solutions, APIs, or data exchange capabilities.

• Preferred: knowledge of FHIR, HL7, X12, and API-based integrations.

• Preferred: strategic relationship experience with providers and external partners.

• Preferred: experience with standardization and scalable integration frameworks.

• Preferred: experience collaborating with Customer Success, Provider Services, Implementation, or Account Management teams.

• Preferred: experience in healthcare payer operations, provider engagement, interoperability, or the digital health ecosystem.

• MBA, MHA, or another relevant advanced degree preferred.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Personal wellness support.

• Healthcare decision support.

• Occasional travel to Humana offices for training or meetings.