Lead Payment Operations Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee the daily operations of the Payments team and serve as the main point of contact for all operational inquiries.

• Supervise payment flows to guarantee the prompt and precise execution of payments, including those that are high-priority and critical.

• Ensure operational performance, compliance with service level agreements (SLAs), and the quality of payment processing throughout the function.

• Organize workload distribution, prioritize tasks, and manage operational coordination within the team.

• Evaluate payment routes and assist in selecting the most effective payment solutions and legal entities for transaction execution.

• Take ownership of operational reporting, which includes tracking payment volumes, processing quality, error rates, and team performance metrics.

• Collaborate with banks, payment providers, and internal stakeholders to address operational challenges and ensure business continuity.

• Lead incident management efforts, including managing escalations, conducting root cause analyses, and implementing corrective measures.

• Maintain operational documentation, knowledge bases, and onboarding procedures for the team.

• Ensure team preparedness through cross-training, succession planning, and effective management of operational coverage.

• Conduct regular reconciliations across payment systems, accounting records, and merchant reports to guarantee operational accuracy and data consistency.

• Propel process enhancements through automation, workflow optimization, and the upkeep of operational documentation and knowledge bases.

• Engage directly with operational systems and reporting tools to oversee performance, investigate discrepancies, and resolve operational challenges.

⛳️ Requirements

• Demonstrated experience in leading a payments operations, treasury operations, financial operations, or a similar team.

• In-depth knowledge of payment operations, banking procedures, and operational risk management.

• Experience in managing operational KPIs, reporting, and service quality benchmarks.

• Strong organizational skills and the ability to manage stakeholder relationships effectively.

• Capability to make informed decisions, prioritize tasks efficiently, and manage multiple operational streams concurrently.

• Hands-on approach with a strong sense of ownership and accountability.

• Practical experience with reconciliations, operational controls, and investigations into payment discrepancies.

• Advanced proficiency in Excel and familiarity with accounting systems (1C or similar) and reporting tools like Tableau.

• Robust operational mindset with the ability to balance people management with hands-on execution.

🏝️ Benefits

• Opportunities for full-time remote work and flexible working hours.

• Private health insurance.

• An additional day off per calendar year.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free online English lessons with a native speaker.

• Generous referral program.

• Access to training, internal workshops, and participation in international professional conferences and corporate events.