Lead Forward Deployed Engineer

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Implement, configure, and tailor BMC’s agentic AI within client environments, including on-premises, hyperscaler, and OpenShift settings.

• Take ownership of features and integrations from start to finish, even when requirements are incomplete or evolving.

• Develop integrations with client systems and cloud services.

• Facilitate end-to-end support for proofs-of-concept and pilot projects.

• Address technical and business obstacles while keeping stakeholders updated.

• Collaborate directly with clients across various regions and time zones, with travel as necessary.

• Provide guidance to clients on the adoption of agentic-AI utilizing human-in-the-loop and governed methodologies.

• Relay field insights back to product and engineering teams.

• Contribute to engineering standards related to CI/CD, automated testing, and DevOps practices.

• Establish consistent patterns for deployment, integration, and value realization.

• Technically lead complex and strategic client accounts.

• Highlight systemic product issues with appropriate prioritization.

• Mentor and enhance the acceleration engineering practice.

• Align Product, Engineering, Security, and Customer teams on common field standards.

⛳️ Requirements

• Generally, 8–13 years of relevant experience.

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

• Proficiency in Python and foundational software engineering concepts.

• Familiarity with LLM/RAG/agents/prompt engineering.

• Experience in enterprise systems and API integration.

• Proficient with AWS, Azure, and GCP.

• Knowledge of containers and orchestration using Docker, Kubernetes, and OpenShift.

• Understanding of CI/CD practices.

• Exceptional verbal and written communication skills.

• Experience and comfort in customer-facing roles.

• Ability to prototype rapidly and take ownership of projects.

• Willingness to travel as necessary.

• Experience in leading multi-engagement or multi-team adoption of practices.

• Capability to establish delivery standards for customer engineering.

• Ability to balance the demands of customization with the need for productized, supportable solutions.

🏝️ Benefits

• Variable compensation plan.

• Benefits specific to the country.

• Commitment to equal opportunity employment.

• Provision for reasonable accommodations during the application and hiring process.