Lead Director – Production Services Operations, Digital Data Analytics & Technology

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead centralized Production Services by clearly defining ownership boundaries between central and distributed engineering teams.

• Coordinate production activities across various departments and teams in a matrixed environment to enhance resource utilization and efficiency.

• Establish and enforce operational governance, which includes standards, processes, best practices, and operating cadences across applications, infrastructure, and security domains.

• Oversee all facets of production operations, ensuring compliance with quality standards, timelines, and budgetary limits.

• Own production stability and resilience, guaranteeing predictable operations across all technology towers.

• Build and sustain robust relationships with both internal and external stakeholders.

• Communicate effectively with senior leadership regarding production performance, challenges, and opportunities for enhancement.

• Act as the central operational leader for production systems, maintaining an understanding of system health and emerging issues while coordinating cross-functional efforts to resolve conflicts, mitigate risks, and facilitate timely resolution of production challenges and bottlenecks.

• Drive initiatives focused on process improvement by leveraging data analysis and industry best practices to boost production efficiency and quality.

• Develop and execute production strategies that align with organizational objectives and promote operational excellence.

• Lead, mentor, and cultivate a high-performing team of production professionals, encouraging a culture of collaboration and accountability.

⛳️ Requirements

• Bachelor's degree in Engineering, Operations Management, Business Administration, or a related discipline; a Master's degree is preferred; equivalent experience will be taken into account.

• 12+ years of experience in production operations, SRE leadership, infrastructure operations, or large-scale technology operations, including at least 5 years in a leadership capacity.

• Demonstrated experience in a matrixed environment, with a strong grasp of cross-functional collaboration and leading without direct authority.

• Proficient in production management software and tools; familiarity with Lean Six Sigma or other continuous improvement methodologies is advantageous.

• Strong background in operational governance, process engineering, and incident/problem management.

• Proven capability to define and implement KPIs, OKRs, and operational dashboards, with prior experience in executive data analytics reporting.

• Executive presence and stakeholder management skills suitable for a regulated, high-visibility setting.

• Strong analytical and problem-solving skills, with the ability to make decisions based on data.

• Excellent communication and interpersonal skills, with the capability to influence and engage stakeholders at all organizational levels.

🏝️ Benefits

• Medical, dental, and vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Comprehensive benefits package