Lead Director – Digital Engineering

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Lead a cross-functional engineering organization responsible for authentication services, profile management, identity integrations, and platform operations.

• Advance the development of identity capabilities toward a scalable, cloud-native, API-first architecture.

• Ensure secure, seamless, and dependable customer experiences.

• Propel AI-driven transformations and execution strategies.

• Identify and manage risks while guiding teams toward resolution.

• Recognize and handle cross-workstream technical dependencies.

• Develop comprehensive program plans and monitor their progress in a timely manner.

• Oversee program-level status reporting and stakeholder communication.

• Define, measure, and track metrics and KPIs to evaluate success and business outcomes for the FS merchandising portfolio.

• Foster and strengthen relationships with Business, Product, Technology partners, and vendors to facilitate the delivery roadmap.

• Take ownership of strategy, modernization, delivery, and operation of CVS Health customer identity platforms and services.

• Supervise customer identity capabilities serving millions of customers across Health100, Caremark, Specialty, Retail, Health Services, and emerging digital experiences.

• Collaborate with Product, Security, Architecture, and Business teams to drive modernization, enhance security, improve operational excellence, and deliver identity solutions that support enterprise growth and customer engagement.

⛳️ Requirements

• 10+ years of professional experience in Software Engineering, Platform Engineering, Identity & Access Management, or related technology fields.

• 7+ years of leadership experience, including management of engineering managers and senior managers.

• Proficient in defining and executing technology strategies, roadmaps, and multi-year modernization initiatives.

• 5+ years of experience in driving cloud-native transformation, API-first architectures, and platform engineering practices.

• Strong knowledge of Customer Identity and Access Management (CIAM), authentication, authorization, customer profile services, and identity security principles.

• Demonstrated experience in managing budgets, vendor partnerships, workforce planning, and making technology investment decisions.

• Proven track record of delivering critical technology platforms with accountability for availability, scalability, security, and operational excellence.

• Experience utilizing AI and automation to enhance engineering productivity, operational efficiency, and customer experience.

• Background in leading Customer Identity platforms that support over 10M customer accounts.

• Familiarity with enterprise CIAM solutions such as Okta, Auth0, Ping Identity, ForgeRock, or Microsoft Entra.

• Experience in highly regulated industries such as Healthcare, Retail, Pharmacy, and Financial Services.

• Ability to influence executive stakeholders and achieve alignment across Product, Security, Architecture, Infrastructure, and Business organizations.

• Experience in fraud prevention, risk-based authentication, identity verification, and account protection capabilities.

• Exceptional executive communication skills with the capability to present technology strategies, business outcomes, and organizational priorities to senior leadership.

• Proven experience leading large-scale, customer-facing platforms that serve millions of users in a complex enterprise environment.

• Experience managing geographically distributed engineering teams and facilitating organizational transformation.

• Demonstrated success in attracting, developing, and retaining high-performing engineering talent while building robust leadership pipelines.

• Bachelor’s degree or equivalent experience (High School diploma + 4 years relevant experience).

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Comprehensive benefits package for full-time employees.