Lead Data Center NOC Engineer, L2

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the senior technical leader during shifts, guiding and assisting L1 NOC technicians

• Act as the main escalation point for incidents until they are resolved or handed off to L3 Engineering

• Oversee shift transitions, prioritize tasks, and make operational decisions

• Provide mentorship and coaching to junior NOC staff and assist with onboarding

• Represent the NOC in cross-functional incident bridge calls

• Function as Incident Commander for medium to high-severity incidents

• Manage the complete incident lifecycle: detection, triage, mitigation, communication, and resolution

• Conduct root cause analysis and implement corrective measures for recurring issues

• Ensure high-quality, executive-level incident communications

• Strive to continuously enhance MTTR and operational reliability

• Monitor and troubleshoot physical infrastructure utilizing PLC, BMS, and DCIM platforms

• Conduct health assessments on UPS, PDUs, generators, and CRAC/CRAH systems

• Address MEP-related challenges and coordinate maintenance and remote hands support

• Assist with modular, containerized, and micro data center deployments

• Enforce physical and logical security protocols

• Monitor and troubleshoot switches, routers, firewalls, and edge connectivity

• Execute L2/L3 troubleshooting including VLANs, IP addressing, MTU, and routing basics

• Validate fiber/copper connectivity, optics, link status, and redundancy paths

• Troubleshoot VPNs and secure remote access solutions

• Escalate architectural or design concerns to Network Engineering (L3)

• Utilize observability and ITSM platforms such as Grafana, Zenduty, ServiceNow, Jira, and SolarWinds

• Maintain operational runbooks, SOPs, and escalation protocols

• Enhance alerting quality, dashboards, and reduce noise

• Support automation, reporting, audits, and compliance inquiries

• Collaborate with Engineering and Product teams

• Engage in change planning, execution, and post-change validation

• Identify operational deficiencies and drive continuous improvement efforts

⛳️ Requirements

• Over 7 years of experience in NOC, data center, or infrastructure operations

• Proven experience in leading incidents or technical shifts

• Extensive hands-on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT)

• Advanced expertise in L2/L3 networking troubleshooting

• Strong knowledge of power, cooling, and monitoring systems

• Ability to read and interpret electrical one-lines and network diagrams

• Comfortable working shifts and participating in on-call rotations

• Preferred certifications include CCNA, JNCIA, CDCTP, CDCP, or equivalent

• Desired experience with edge/remote connectivity (VSAT, LTE/5G, Starlink)

• Familiarity with Linux/Windows server environments is preferred

• Basic scripting knowledge (Python, Bash, PowerShell) is preferred

🏝️ Benefits

• Competitive base salary and equity

• Medical, dental, and vision benefits with subsidized costs

• Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)

• Retirement plan options, including 401(k) and Roth 401(k)

• Unlimited paid time off (PTO)

• 14 paid company holidays each year

• Subsidized benefits