Lead Customer Success Manager – Tech Startup

This is a fully remote position, open to applicants in Spain.

📋 Description

• Customer support and onboarding: Utilize scalable methods to assist numerous customers.

• Product usage and health: Examine usage patterns to enhance customer retention.

• Churn and risk management: Identify potential churn proactively through ongoing data analysis.

• Growth of customer accounts: Recognize and promote expansion opportunities in partnership with the sales team.

• Product feedback: Proactively gather and communicate customer insights to guide product enhancements.

• Data management: Maintain the quality of CRM data and record customer interactions.

• Projects: Spearhead initiatives to advance and expand Customer Success.

⛳️ Requirements

• 2–3+ years of experience as a Senior Customer Success Manager in a SaaS environment.

• Proficiency in German and English (both spoken and written).

• Analytical mindset paired with a strong sense of accountability.

• Problem-solver with experience in up-selling and cross-selling.

• Capability to prioritize tasks according to customer needs and business impact.

• Some experience in process design, automation, and scaling.

🏝️ Benefits

• A highly motivated and dedicated team that prioritizes a positive working atmosphere.

• All essential work equipment provided, including a new MacBook and more.

• 100% remote work option — with offices available in Hamburg, Malaga, and Barcelona.

• Generous vacation policy, exceeding the Spanish average.

• A dynamic environment that fosters professional growth.

• An exciting and challenging role where you play an active part in the company’s success and growth.