Lead Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the overall post-sales relationship with designated accounts, encompassing training, professional services, technical support, renewals, expansion, and advocacy.

• Collaborate across departments to guide customers through the onboarding process.

• Offer clear direction regarding next steps while maintaining open lines of communication.

• Connect customers with the relevant internal resources.

• Implement policy and strategy utilizing technical discipline knowledge, analytical skills, and technical expertise.

• Recommend solutions for complex manufacturing processes involving technical diversity and interdependent production cycles.

• Utilize internal and limited external resources to inform decision-making.

⛳️ Requirements

• 10 years of experience in Customer Success Management.

• Demonstrated ability to drive software adoption and achieve customer outcomes.

• Bachelor's degree from an accredited university or college in STEM or Business.

• Proven track record in leading account engagements, driving software renewals, and delivering customer value.

• Practical experience in the Power and Oil and Gas sectors.

• Capability to enhance enterprise account performance and utilize cross-functional teams.

• Experience in managing account finances, including pricing, profitability, and contracts is a plus.

🏝️ Benefits

• Bonus eligibility: 10% AIP.

• Relocation Assistance Provided: Yes.