Lead Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the comprehensive post-sales relationship with designated accounts, encompassing training, professional services, technical support, renewals, expansion, and customer advocacy.

• Collaborate with various departments to assist customers during the onboarding process.

• Offer clear direction regarding next steps while ensuring continuous communication.

• Link customers to the relevant internal resources.

• Implement policies and strategies utilizing technical expertise, analytical reasoning, and practical experience.

• Recommend solutions for complex manufacturing processes that involve technical diversity and/or interdependent production cycles.

• Utilize internal and select external resources to inform decision-making.

⛳️ Requirements

• A minimum of 10 years of experience in Customer Success Management.

• Demonstrated capability to promote software adoption and achieve customer outcomes.

• A Bachelor's degree from an accredited university or college in a STEM field or Business.

• Proven track record in leading account engagements, facilitating software renewals, and delivering customer value.

• Relevant experience in the Power and Oil and Gas sectors.

• Ability to enhance enterprise account performance and utilize cross-functional teams effectively.

• Experience in managing account finances, including pricing strategies, profitability, and contracts is a plus.

🏝️ Benefits

• Bonus eligibility: 10% AIP.

• Relocation Assistance Provided: Yes.