Lead Coordinator, Patient Invoicing – Revenue Cycle Management

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provides continuous support to the team to ensure that daily service and production objectives are achieved.

• Aids management in tracking associates' goals and objectives on a daily basis; inspires and motivates associates to enhance their performance.

• Offers ongoing feedback, suggestions, and training as necessary.

• Assists supervisors in ensuring compliance with company policies and procedures among staff.

• Supports supervisors with relevant personnel documentation as needed, required, or appropriate.

• Acts as a subject matter expert in the area of claims processing.

• Investigates insurance claims and resolves them appropriately through follow-up and disposition.

• Leads and manages invoicing projects, addressing complex issues and ensuring timely resolutions to maintain optimal accounts receivable performance and client satisfaction.

• Resolves intricate invoicing complaints, including member callbacks and agent coordination, to guarantee timely and accurate reimbursements.

• Verifies patient eligibility with secondary insurance providers when necessary.

• Bills supplemental insurances, including all Medicaid states, both on paper and online.

• Manages the invoicing queue as assigned within the appropriate system.

• Investigates and updates the system with all information received from members.

• Ensures that all information provided by representatives is accurate by cross-referencing with the patient's account, using sound judgment on any necessary changes.

• Updates patient files for insurance information, Medicare status, and other billing-related changes as required.

• Maintains precise and detailed notes within the company system.

• Leads the outsourced team, providing direction, answering inquiries, and ensuring high-quality customer service in relation to patient invoicing.

• Serves as the primary point of contact for outsourced team members, addressing any issues or concerns that arise during the invoicing process.

• Ensures that outsourced team members receive training on company policies, procedures, and systems related to invoicing and customer service.

• Monitors the performance of the outsourced team, giving feedback and support to help them meet their objectives and enhance their skills.

• Collaborates with the outsourced team to identify and implement process improvements that boost efficiency and customer satisfaction.

• Adapts swiftly to frequent process changes and enhancements. Remains reliable, engaged, and provides feedback to improve processes and policies.

• Attends all required department, team, and company meetings. Appropriately routes incoming calls when necessary. Meets company quality standards.

⛳️ Requirements

• High School diploma or equivalent.

• 3 years of experience in insurance billing and claims processing preferred.

• 3 years of experience with Medicare claims, as well as Medicare and private insurance verification preferred.

• Knowledge of insurance portals; familiarity with various medical and/or insurance terms or practices.

• Comprehensive knowledge of all areas within collections specialization preferred.

• Proficiency in basic mathematics and business calculations.

• Working knowledge of computer/data entry with the ability to learn new systems.

• Basic proficiency in MS Office applications.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-Life resources.

• Paid parental leave.

• Healthy lifestyle programs.