Lead Collection Associate, US Accounting

This is a fully remote position, open to applicants in California, +16 more states.

📋 Description

• Oversee and manage a portfolio of client accounts, ensuring that collections are completed promptly and in line with company policies.

• Initiate contact and follow up with clients through email or phone regarding the collection of outstanding balances, identify disputes, and resolve any payment delays.

• Update the collections report with comprehensive records of collection activities, payment arrangements, and communications with clients.

• Collaborate closely with billing and account management teams to ensure that escalated disputes are resolved efficiently.

• Regularly review and analyze aging reports to prioritize accounts for collection based on outstanding balances and associated risk factors.

• Assist with various projects and tasks as assigned by management pertaining to collections strategy, reporting, and process enhancements.

⛳️ Requirements

• A Bachelor's Degree in finance, accounting, or a business-related field is preferred.

• A minimum of 3 years of relevant work experience is required.

• Exceptional customer service orientation and strong interpersonal skills.

• Proficient analytical and problem-solving abilities.

• High level of attention to detail and accuracy.

🏝️ Benefits

• Medical/Dental/Vision insurance and HRA with minimal employee contribution.

• Group term life insurance (up to $250,000 coverage).

• Short-term and Long-term disability coverage - fully funded by the company.

• 401(k) plan with up to 3% employer matching contributions on each paycheck.

• Up to 12 weeks of paid Family Medical Leave with benefits.

• Flexible time off policy and paid holidays.

• Employee Assistance Program.

• A collaborative start-up culture.

• Opportunities for career advancement within a rapidly growing organization committed to promoting from within first.