Lead Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide migration services to support 11:11 Systems’ integration strategy for clients.

• Offer feedback to management as needed to ensure escalated tickets are properly prioritized and addressed.

• Assess incoming requests related to 11:11 Systems’ migration strategy and collaborate with the team to define technical requirements.

• Serve as the technical lead for the Cloud Integration team to resolve customer migration and integration challenges.

• Collaborate with various teams within 11:11 Systems, such as Operations, Infrastructure, and Development, to escalate issues as necessary.

• Take full ownership of project ticket(s) within your scope of responsibility.

• Adhere to 11:11 Systems’ best practices for effective service management.

• Provide outstanding customer service while fostering professional relationships.

• Manage escalated tickets, ensuring they are consistently followed up on.

• Mitigate migration-related incidents and problems effectively.

• Work with vendors to address support requirements.

• Ensure all escalated customer tickets are promptly addressed and escalated to vendor support as necessary.

• Improve team efficiency by taking ownership of new and diverse requests and seeking opportunities to enhance job performance.

• Collaborate positively with colleagues, aligning with 11:11’s Code of Business Ethics and Company Values.

• Handle all company data and information responsibly according to data handling agreements, work procedures, and policies.

• Review and adhere to company policies and guidelines, including data privacy practices, annual compliance training certifications, and policy acknowledgments.

• Perform any other duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent work experience is required.

• A minimum of 4 years recent experience as a hands-on, technical VMware administrator at the enterprise level.

• Comprehensive knowledge and practical experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Experience managing scalable, highly available, mission-critical VMware infrastructures.

• Experience should encompass the implementation and management of multiple virtual environments.

• Strong understanding of virtualization technologies, including VMware, OpenStack, AWS, and others.

• Knowledge of cloud-based infrastructure services, including BaaS, IaaS, and DRaaS.

• At least 4 years of experience as a technical support representative with extensive hands-on troubleshooting skills.

• Excellent communication skills, high energy, a positive attitude, and an aptitude for professional development.

• Must be detail-oriented and goal-driven, demonstrating technical expertise and consultative abilities.

• Capacity to pursue favorable outcomes for assigned tasks independently.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Comprehensive healthcare plan options

• Retirement plan with company matching

• Life and other supplemental insurance options

• Paid time off and recognized company holidays

• New Parent Leave

• Wellness programs