Lead Analyst, Commercial Data – AI

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Develop and manage customer data assets: Collaborate with Data Strategies to establish source-of-truth datasets, define data terminology, and monitor quality; document processes to ensure reproducibility.

• Data Quality & Integrity: Oversee and enhance data accuracy, completeness, and consistency across various systems.

• GenAI for Commercial Enablement: Prototype and assess generative AI applications (e.g., message variant creation, subject line testing, content summarization, agent assist) with well-defined guardrails, a human validation layer, and metrics.

• Stakeholder Leadership: Collaborate on analytics intake and prioritization for CRM and other Commercial platforms; convert ambiguous inquiries into structured hypotheses, analytical frameworks, and deliverables.

• Commercial Measurement and Insights: Establish and standardize KPI frameworks, convert business requirements into clean, actionable data models, and convey data structure insights to leaders and cross-functional teams.

• Responsible Data & AI: Ensure adherence to data privacy, consent, security, and AI governance policies; identify bias and fairness risks while proposing mitigation strategies.

• Mentorship: Guide analysts in analytical rigor, SQL best practices, and experimentation while upholding data quality, governance, and reproducibility.

⛳️ Requirements

• A minimum of a bachelor's degree is required; an MBA is preferred.

• At least 5 years of progressive business experience is necessary.

• Experience in analytics, data science, or marketing/customer analytics, including practical CRM/lifecycle measurement is preferred.

• Strong capability to clean, integrate, and transform large, complex datasets from various sources is essential.

• Knowledge of orthopaedics products, procedures, and customer profiles is required.

• Proven experience in translating business inquiries into hypotheses, analytical strategies, and clear recommendations on optimal data structures to address stakeholder requirements.

• Ability to effectively collaborate with cross-functional stakeholders and exert influence without direct authority.

• Familiarity with data privacy concepts pertinent to CRM (consent, suppression, PII handling) and comfort operating within governance frameworks.

• Exceptional written and verbal communication skills; capable of producing executive-ready materials.

• Minimal travel may be needed.

🏝️ Benefits

• Vacation – 120 hours per calendar year

• Sick time - 40 hours per calendar year; for employees residing in Colorado – 48 hours per calendar year; for employees residing in Washington – 56 hours per calendar year

• Holiday pay, including Floating Holidays – 13 days per calendar year

• Work, Personal and Family Time - up to 40 hours per calendar year

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year

• Caregiver Leave – 80 hours in a 52-week rolling period

• Volunteer Leave – 32 hours per calendar year

• Military Spouse Time-Off – 80 hours per calendar year