L&D Trainer, Telecare Trained

📋 Description

• Collaborating with fellow Learning Coordinators to guarantee consistency, best practices, and shared capabilities across the Group.

• Assisting in the delivery of a structured, engaging, and effective onboarding experience for new employees.

• Monitoring live calls as part of established plans to pinpoint training needs and enhance performance.

• Guiding new employees through their transition while staying updated on call handling procedures and occasionally managing live calls as necessary.

• Aiding in training identified through Training Needs Analysis (TNA), which includes leadership and externally provided training.

• Contributing to the implementation, upkeep, and ongoing enhancement of the Learning Management System (LMS).

• Ensuring that learning materials are current, relevant, well-integrated into the business, and aligned with organizational requirements.

• Collaborating with L&D Leads and business leaders to prioritize learning initiatives and meet established plans.

• Assisting in the design and execution of development programs, including initiatives for leadership development.

• Utilizing LMS data to offer insights, monitor engagement, and support evidence-driven learning decisions.

• Fostering a “One Team” mentality by sharing knowledge across Group functions and promoting best practices.

⛳️ Requirements

• Prior experience in a training or learning-oriented role.

• Telecare trained.

• Experience in designing or developing training programs.

• Background in a call center or volume environment with the ability to identify training needs.

• Experience in delivering training to both remote and office-based staff.

• Excellent communication and listening abilities.

• Highly organized, detail-oriented, and capable of managing competing priorities.

• A customer-centric mindset coupled with a resilient, proactive approach.

• Bonus points if you possess:

• Experience using a Learning Management System (LMS).

• Experience providing training remotely.

• Familiarity with compliance-related training and regulatory environments.

🏝️ Benefits

• 163 hours of annual leave entitlement in addition to bank holidays.

• Discounts on a wide range of items, from groceries and shopping to holidays, insurance, dining out, and more.

• Access to a 24/7 employee assistance program with a user-friendly app!

• Discounts for family and friends on various services and products.

• Pension scheme with up to 4% company matching.

• Complimentary on-site parking.