L3 Support Engineer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Monitor the performance of products and infrastructure on a 24/7 basis.

• Quickly identify, analyze, and escalate incidents affecting users or the business.

• Collaborate with development, infrastructure, support, and other technical teams during incident resolution.

• Maintain an event log and document key incidents.

• Develop and support a monitoring and alerting system to enhance service observation quality.

• Assist in conducting technical investigations and analyzing the root causes of issues.

• Provide guidance to non-technical teams regarding the operation of internal services and technical processes.

⛳️ Requirements

• Proficient knowledge of Linux and command line operations.

• Understanding of basic computer networking concepts (TCP/IP, DNS, HTTP, basic networking).

• Troubleshooting skills and the ability to analyze technical issues.

• Basic SQL knowledge (ability to write SELECT queries).

• Team player with effective communication skills across various stakeholders.

• Strong analytical thinking, attention to detail, and a sense of responsibility.

• Willingness to work on a rotating schedule (3/3, including night shifts).

🏝️ Benefits

• Access to the SKELAR Platform.

• Networking and knowledge sharing as part of our culture.

• Exclusive domain-specific education.

• Opportunity to impact systemic support in Ukraine.

• An ecosystem designed for productive work.