L2, L3 Technical Support Consultant, Fluent English

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide exceptional technical support through chats, emails, and phone calls;

• Diagnose intricate technical problems and escalate them as necessary;

• Serve as the main technical liaison throughout the lifecycle of live events;

• Clearly escalate incidents, detailing impact, timeline, and reproduction steps;

• Conduct log analysis, along with working with REST APIs, JSON, and SQL;

• Utilize AWS tools (CloudWatch, Athena, S3) and monitoring/logging platforms (Grafana, OpenSearch);

• Ensure seamless integration, onboarding, and troubleshooting for customer events while collaborating closely with internal teams.

⛳️ Requirements

• Exceptional English communication skills (minimum C1 level for both spoken and written);

• A minimum of 1–2 years of demonstrated experience in a Technical Support role;

• Experience as a Tier 3 and/or Tier 3 Technical Support Consultant;

• Excellent problem-solving skills and a customer-oriented mindset;

• Bachelor's Degree in Computer Science, Information Technology, or a related field (highly advantageous);

• Proficiency in reading and writing scripts in Python, Bash, or JavaScript (considered a plus).

🏝️ Benefits

• Flexible work schedule;

• Opportunity to work fully remotely;

• Inclusive international workplace;

• Compensation in USD;

• Rewards for referring friends;

• Balance between project demands and personal time, alongside an internal health policy;

• Supportive leadership that is invested in your growth and long-term collaboration;

• Nurturing environment for self-development;

• A culture grounded in trust, without time-tracking requirements.