KYC Specialist

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Assist in minimizing risk exposure by confirming the identities of new customers and preventing illicit transactions.

• Evaluate new customer accounts and authenticate their identities.

• Analyze the risks linked to customers.

• Investigate trends and assess customer behavior.

• Report any concerns to the KYC supervisor and manager.

• Keep abreast of the KYC regulations.

• Decrease KYC Onboarding wait times - manage customer interactions efficiently to comply with SLAs.

• Enhance the team's CSAT - Ensure communications with customers are precise and informative.

⛳️ Requirements

• Customer Support Experience: Experience working in a Customer Support setting.

• Regulatory Knowledge: Strong understanding of KYC, Financial Crime, and Anti-Money Laundering (AML) processes and regulations.

• Analytical & Critical Thinking: Outstanding observational and analytical abilities with a robust critical thinking approach to identify discrepancies.

• Communication & Decision-Making: Excellent verbal and written communication skills coupled with confident and sound decision-making.

• Preferred Skills & Experience: Practical experience in KYC or AML roles.

• Previous experience in a FinTech or Financial Services organization.

• Familiarity with Zendesk (or a comparable CRM system).

🏝️ Benefits

• Make a Global Impact: Join a company that is revolutionizing the way individuals and businesses transfer money globally.

• Own Meaningful Outcomes: We empower our employees to take initiative, make decisions, and create significant impact.

• Grow with Us: Opportunities for learning, skill development, and taking on new challenges to advance your career.

• Collaborate with Exceptional People: Work alongside skilled colleagues from various backgrounds.

• Move Fast and Make Things Happen: A culture that promotes experimentation, welcomes change, and focuses on achieving meaningful results.

• Be Part of Our Journey: Contribute to shaping the future of global money movement.