Kundenbetreuer, Buchhaltung – Steuerfachangestellte:r, Fachwirt:in

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conducting demo calls while actively listening and understanding customer needs.

• Independently managing support tickets and swiftly finding customer-oriented solutions.

• Collaborating closely with the onboarding and automation team to ensure customer satisfaction.

• Creating content autonomously, such as blog articles, templates, or help pages; actively supporting AI and content strategy.

⛳️ Requirements

• Experience in financial accounting or a solid understanding of tax-related processes.

• Direct customer contact experience, ideally within the SaaS environment.

• Strong sensitivity to customer needs.

• Ability to define, track, and achieve realistic goals and KPIs.

• Proficient communication skills in both German and English, in written and spoken forms.

• Familiarity with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.

🏝️ Benefits

• The opportunity to independently drive projects in a dynamic startup and create real value for our customers.

• Regular development discussions and an annual training budget.

• An open corporate culture with flat hierarchies, no dress code, team dinners, sports offerings, after-work drinks, and regular company offsites.

• Remote-first work options or in our office located directly at Ostbahnhof – featuring a balcony with a view of the Spree.

• Family-friendly policies with flexible arrangements for your work hours and locations.

• An attractive compensation package and 30 days of vacation.