Knowledge Management Analyst – Documentation, E-Learning and AI

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and oversee the Knowledge Management strategy for the organization.

• Systematize, standardize, and maintain the corporate knowledge repository.

• Establish standards for documentation, categorization, and version control.

• Create procedures for capturing, organizing, and sharing knowledge.

• Ensure essential information is accessible, current, and trustworthy.

• Foster a culture of documentation and knowledge sharing among teams.

• Generate technical and functional documentation.

• Create system and process manuals.

• Develop quick reference guides, FAQs, and support resources.

• Design operational workflows and diagrams.

• Evaluate existing content for clarity and consistency.

• Convert technical information into easily understandable language for various audiences.

• Design learning paths for employees.

• Create online training modules.

• Produce video lessons, presentations, and educational materials.

• Organize onboarding experiences.

• Develop assessments and methods to monitor learning progress.

⛳️ Requirements

• Bachelor's degree or an equivalent technologist degree.

• At least 1 year of experience in documenting processes or systems.

• Exceptional written communication abilities.

• Proficiency in structuring complex information.

• Capability to transform technical content into instructional, easily digestible materials.

• Interest in leveraging Artificial Intelligence as a tool for content creation and documentation.

• Highly organized with a keen attention to detail.

• Ability to work collaboratively with various departments across the organization.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.