Knowledge Curator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Review and uphold knowledge assets to guarantee that documentation accurately represents current products, services, policies, processes, and operational procedures.

• Collaborate with subject matter experts and business stakeholders to validate, update, approve, and publish knowledge content promptly.

• Oversee the lifecycle of knowledge assets, including content assessments, revisions, archival activities, and publication timelines.

• Recognize, document, prioritize, and resolve knowledge gaps identified through operational feedback, quality reviews, exception trends, customer interactions, and business changes.

• Organize, structure, categorize, and tag knowledge content to enhance searchability, accessibility, and information retrieval across knowledge management platforms.

• Assess and integrate new or revised documentation while ensuring consistency, accuracy, and compliance with documentation standards.

• Conduct regular audits of knowledge repositories to confirm content quality, relevance, completeness, and organizational consistency.

• Track changes to products, services, systems, policies, and business processes to keep knowledge assets current and aligned with operational requirements.

• Maintain documentation standards, governance practices, version control, and knowledge management processes that ensure organizational consistency and compliance.

• Generate reports and metrics related to knowledge quality, content health, documentation currency, and knowledge management activities.

• Work closely with Operations, Quality, Training, Product, Technology, and other cross-functional teams to foster continuous improvement initiatives and operational readiness.

• Identify opportunities to enhance knowledge management processes, content organization, documentation standards, and overall knowledge effectiveness.

• Comply with company policies and procedures.

• Meet or surpass performance targets for related KPIs.

• Continuously enhance knowledge of products, services, and processes by engaging in training programs and continuous learning modules.

• Collaborate with other departments as necessary.

• Maintain a positive, empathetic, and professional demeanor toward customers and colleagues at all times.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of two (2) years of experience in knowledge management, technical writing, documentation, training content development, content management, or a related field.

• Experience in maintaining knowledge bases, documentation repositories, standard operating procedures, help center content, or other operational knowledge assets.

• Proven experience coordinating with cross-functional stakeholders to review, validate, and ensure documentation accuracy and completeness.

• Knowledge of information architecture, content organization, taxonomy, tagging, and documentation best practices.

• Experience in identifying documentation gaps and translating operational feedback into knowledge enhancements.

• Familiarity with knowledge management platforms, content management systems, documentation tools, or similar technologies is preferred.

• Excellent written and verbal communication skills with a strong attention to detail, editing, and documentation quality.

• Strong organizational and time management abilities with the capacity to manage multiple priorities and recurring review cycles.

• Strong analytical and problem-solving skills with the proficiency to evaluate documentation quality, identify trends, and recommend improvements.

• Ability to work both independently and collaboratively in a fast-paced environment while managing ongoing documentation projects.

• Commitment to documentation excellence, operational accuracy, continuous improvement, and knowledge integrity.

🏝️ Benefits

• Competitive compensation package with standard allowances

• Retirement Savings Program with Company Matching to help support your long-term financial goals

• Life insurance coverage

• HMO coverage starting on Day 1

• Free dependent coverage, with one (1) dependent covered upon regularization and a second dependent added after one year of service

• Paid time off plus birthday leave so you can rest, recharge, and celebrate your special day

• Opportunities for skills training and personal and professional development to support your continued growth

• Company-provided IT equipment