Key Account Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for strategic accounts generating over $5 million in annual revenue across four distinct market segments.

• Timely identification and resolution of non-product-related complaints.

• Regularly assess workflows to uncover opportunities for process enhancements.

• Implement standardized procedures across all relevant locations.

• Offer expert support for key account portfolios.

• Cultivate and sustain robust relationships with customers.

• Keep precise and comprehensive records of customer interactions.

• Deliver additional training to internal teams as needed.

• Collaborate closely with cross-functional departments.

⛳️ Requirements

• A bachelor's degree in Business, Supply Chain, Customer Service, or a related discipline is preferred.

• 3–5 years of progressive experience in key account management, customer support, or a similar position.

• Preferred experience in manufacturing, industrial, or retail/consumer-facing sectors.

• Bilingual capabilities (Spanish/English) are preferred.

• Proficient in Microsoft Office applications, including MS Word, Excel, and PowerPoint.

• Required proficiency in ERP systems such as Oracle, SAP, or NetSuite.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work hours

• Professional development opportunities