Key Account Manager – DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Build and Cultivate Relationships: Create and enhance connections with essential stakeholders.

• Customer Success Strategy: Gain a comprehensive understanding of each customer's business objectives.

• Proactive Account Oversight: Track customer engagement and take initiative to mitigate any potential risks.

• Opportunities for Growth: Recognize upsell, cross-sell, and renewal prospects.

• Advocate for the Customer: Act as the customer's representative, gathering and conveying their feedback.

• Reporting and Forecasting: Keep precise records of account activities.

• Team Collaboration: Collaborate with product, sales, and support teams.

⛳️ Requirements

• Over 5 years of experience in a Customer Success or Key Account position within the cloud, software, or technology sectors.

• Proven track record of forming strong relationships with executive-level stakeholders.

• Demonstrated ability to develop and implement account plans effectively.

• A strong dedication to providing outstanding customer experiences.

• Solid understanding of enterprise technology and software solutions.

• Skilled in data analysis to uncover trends.

• Exceptional verbal and written communication abilities.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development