Key Account Manager

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Manage customer interactions and cultivate robust, trust-based business relationships at both the HQ and regional levels with designated chain accounts, national retail partners, and regional distributors.

• Formulate chain-specific sales, distribution, and merchandising strategies that optimize ROI while adhering to set budgets. Leverage syndicated data (IRI/Nielsen) to deliver retail partners fact-based category insights and actionable recommendations.

• Proactively manage and visit independent retail outlets within the assigned territory to oversee existing business and promote new JUUL placements. Ethically sell and implement company initiatives, including the Juul Partner Program (JPP), promotions, inventory management, and the 4 Ps of retail (Presence, Pricing, Promotion, and Product).

• Lead and conduct buyer meetings, category reviews, Top-to-Top (T2T) sessions, contracted space management, and inventory resolution efforts.

• Collaborate with field sales teams, trade marketing, and internal department leaders to create and execute retail programs that enhance sales execution, rate of sale, and additional product placements.

• Ensure timely, clear, and comprehensive communications across internal stakeholder groups and external customer partners to foster alignment and program success.

• Track sales performance, monitoring progress against key objectives to drive ongoing enhancements in sales strategies and processes.

• Execute related duties as assigned, within your scope of practice.

⛳️ Requirements

• 5-8 years of account management experience within CPG or tobacco/OTP categories, including experience managing accounts at the HQ level and/or direct field sales experience.

• A proven track record of successfully negotiating key account contracts, expanding the footprint in existing accounts, and leading strategic sales initiatives that achieve sales targets.

• Strong analytical abilities with a working understanding of syndicated data tools (IRI, Nielsen) and CRM/reporting software (Salesforce, Tableau, Excel, PowerPoint).

• Outstanding verbal and written communication skills across executive, cross-functional, and field team settings.

• Highly self-motivated, adaptable, and results-driven, with strong organizational and problem-solving capabilities.

• Clear understanding of the JUUL customer and the vapor/OTP industry.

• Bachelor's degree in Business, Marketing, or a related field (or equivalent relevant work experience).

🏝️ Benefits

• A place to grow your career. We’ll help you set big goals - and exceed them.

• People. Work with talented, committed, and supportive teammates.

• Equity and performance bonuses. Every employee is a stakeholder in our success.

• Cell phone subsidy, commuter benefits, and discounts on JUUL products.

• Excellent medical, dental, and vision insurance, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits.

• 401(k) plan with company matching.

• Plus biannual discretionary performance bonuses.