Key Account Manager

📋 Description

• Take ownership and oversee a portfolio of strategic key accounts throughout West Africa.

• Cultivate and sustain robust, trusted relationships with senior stakeholders at client organizations.

• Manage and expand accounts by engaging in the complete transaction lifecycle.

• Ensure that key accounts receive quantifiable value from the platform.

• Drive revenue growth by increasing transaction volume, SKU diversity, and repeat usage.

• Identify and leverage new commercial opportunities within current key accounts.

• Facilitate purchase orders, secure signed agreements, and foster active collaborations.

• Monitor account health and proactively address any risks or decreases in engagement.

• Map, engage, and onboard new key accounts onto the platform effectively.

• Lead customized platform demonstrations and onboarding sessions.

• Transform prospects into active, transacting accounts.

• Serve as the primary contact for any platform-related inquiries and troubleshooting.

• Support onboarding, training, and ongoing usage for key accounts.

• Clearly articulate platform workflows, features, and value propositions.

• Empower clients to operate independently on the platform.

• Conduct regular business review meetings with key accounts.

• Capture commercial and platform insights, providing structured feedback internally.

• Collaborate with the Tech team to inform platform enhancements.

• Work closely with logistics, operations, commercial, and technology departments.

• Coordinate internally to resolve issues and enhance the account experience.

• Represent market and account needs within the organization.

⛳️ Requirements

• Must currently reside in and be legally authorized to work in Nigeria.

• Must possess a pharmacist background and be eligible for pharmacist registration/licensure in Nigeria.

• Background in pharmaceutical commercial or sales roles.

• Experience in managing complex, high-value key accounts.

• Strong familiarity with West African pharmaceutical markets.

• Ability to independently manage relationships with senior clients.

• Comfort with acting as the commercial lead for a B2B technology platform.

• Experience in conducting client demonstrations and onboarding users.

• Familiarity with SaaS platforms, ERP systems, and Excel.

• Excellent communication, negotiation, and relationship-building abilities.

• High integrity and a strong mindset for internal collaboration.

• Willingness and ability to travel throughout the region.

🏝️ Benefits

• Unlimited PTO: Take the time you need to recharge and maintain work-life balance.

• Monthly wellness allowance: Prioritize your health and well-being with additional support.

• Paid parental leave: Time off to bond with your new family member without added stress.

• Flexible working hours: Enjoy the freedom to structure your workday to suit your lifestyle.

• Annual off-site retreats: Connect with the team and build lasting relationships during company retreats.

• Fully remote work: Work from anywhere in the world and join our distributed team.

• Opportunity to make a difference: Be part of a mission-driven company working to enhance healthcare equity.

• Competitive salaries: We offer a compensation package that reflects your skills and experience.

• Ample room for growth: We believe in nurturing talent and providing opportunities for professional development and advancement.