Key Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Field sales executive dedicated to engaging with customers to meet revenue and margin objectives within designated accounts.

• Recognizes customer needs and utilizes the company's value proposition to foster sales growth and enhance profitability.

• Cultivates strategic partnerships and aligns the goals of customers and the business, developing and managing a plan for mutual success among the customer, vendor partners, and the company.

• Acts as the main liaison for customers to the company's resources, promoting and ensuring high levels of customer satisfaction and loyalty.

• Builds robust, strategic relationships with customers to understand and capitalize on their business objectives, growth initiatives, and profit drivers.

• Provides leadership and direction in essential customer planning and engagement efforts.

• Conducts regular business reviews with assigned accounts to monitor progress towards revenue and growth objectives, taking ownership of the execution of the business plan.

• Tracks and analyzes pipeline metrics for assigned customers, identifying opportunities for improvement.

⛳️ Requirements

• A minimum of 5+ years of experience with a bachelor’s degree or equivalent.

• Strong understanding of business operations, financials, products/services, market dynamics, and the needs of assigned accounts.

• Awareness of emerging market trends and interdependencies affecting customers; utilizes this knowledge to strengthen relationships with existing customers.

• Proficient in managing complex territories/accounts.

• Requires established sales expertise across a specific portfolio of products/services/accounts; effectively applies expertise in a complex sales environment.

• Serves as a resource for less experienced colleagues; may take on a team lead role and assist in developing colleagues' and customers' knowledge.

• Possesses the autonomy to establish and negotiate product/service terms; designs own approach to territory or account management.

• Bachelor's degree or equivalent experience that provides comparable knowledge and job skills.

🏝️ Benefits

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs