Key Account Leader

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee and enhance revenue and market share at assigned agencies to optimize customer satisfaction and meet strategic goals.

• Build and sustain client relationships to ultimately boost revenue growth.

• Create and implement account strategies by working collaboratively with the account team to provide more pertinent value propositions.

• Monitor customer interactions in internal systems to execute account strategies and uncover additional opportunities.

• Nurture customer relationships and ensure effective service delivery to accounts.

• Prioritize customer satisfaction, understand their business and workflows, and develop a robust contact network within accounts.

• Collaborate with experts and specialists as necessary.

• Manage and be informed about all account activities related to your business portfolio.

• Take ownership of account relationships and enhance overall customer satisfaction for assigned accounts.

• Responsible for forecasting, maintaining timely communication with accounts, gathering insights on competitor activities, and providing feedback to marketing.

• May deliver customer product training as required.

• Responsible for managing individual expense budgets.

⛳️ Requirements

• A minimum of 5 years of proven, successful customer-facing Software (SaaS / Cloud) Sales Experience.

• At least 3 years of experience managing a portfolio of Major Accounts.

• Experience in solution or consultative sales within complex sales processes.

• Proficiency in data management using Salesforce (preferred) or similar CRM systems.

• Strong knowledge of Cloud and SaaS technologies.

• Willingness to travel over 70% of the time (3-4 days a week on the road), including overnight trips.

• Ability to clearly and directly communicate complex solution offerings to both technical and non-technical audiences.

• Experience in startups and familiarity with specific verticals.

• Background in Law Enforcement / Public Safety is advantageous.

• Team player: regularly collaborate with various team members.

• Prepared to take ownership and drive the territory.

🏝️ Benefits

• Competitive On-Target Earnings along with a 401K plan featuring employer match.

• Unlimited commission potential.

• Discretionary paid time off.

• Supportive parental leave policy.

• Opportunities to ride along with real police officers in actual situations, witnessing technology in use and gaining inspiration.

• And more...