Junior Technical Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver first-line technical assistance by addressing customer inquiries.

• Conduct preliminary issue assessments and support daily operations of the platform.

• Work in collaboration with relevant departments to guarantee stable system performance and effective resolution of technical issues.

• Manage, categorize, and execute initial analysis of incoming requests using Jira Service Desk.

• Offer first-line operational support for project systems and configurations.

• Utilize GitLab to review and implement basic updates to configuration files, ensuring the accuracy of modifications.

• Keep precise ticket updates and documentation.

• Prioritize tasks based on requirements and the level of business risk.

⛳️ Requirements

• Higher education or in-progress higher education, with a preference for graduates from technical universities.

• Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (especially Kibana).

• Fundamental knowledge of markup web languages (HTML, CSS).

• Working proficiency in English.

• Working proficiency in Russian.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free online English lessons.

• Local language courses.

• Paid time off.

• Maternity leave support.

• Referral program rewards.

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events.