Junior Technical Support Analyst – PCD

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver assistance to Omie customers through chat and phone communications.

• Access customers' machines remotely.

• Develop detailed step-by-step procedure guides utilizing images and videos.

• Elevate systemic issues to the Product Specialists team.

• Forward any chat or phone inquiries that fall outside your domain to the relevant department.

• Address chats concerning invoice rejection matters.

⛳️ Requirements

• Currently enrolled in a university degree program (preferred).

• Familiarity with the Omie system (preferred).

• Proficiency in MS Office (preferred).

• At least 2 years of experience in an internship or assistant role.

🏝️ Benefits

• Flexible benefit/meal allowance: R$ 40.00 for each working day.

• Home office stipend.

• Transportation allowance.

• Shuttle service for commuting to the office.

• Bradesco health insurance plan.

• Amil Dental plan.

• Pharmacy support.

• Childcare assistance.

• Day off for birthdays.

• Access to partner gym applications.

• Collaborations with online therapy and meditation services.

• Partnership with SESC - Credencial Plena.

• Exclusive discounts at top universities and educational institutions.

• Complimentary access to Omie Academy for staff.

• Collaboration with English in Company language courses.

• Insurance discount program.

• Swile Shop: platform for exclusive discounts.

• Partnership with Dell offering coupons up to R$ 2,000.00.

• PPRL (Profit Sharing Program).

• Travel perks.

• Life insurance coverage.