Junior Systems Administrator – Voice Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure, maintain, and provide support for VoIP and PBX systems in hospitality settings.

• Assist in the deployment, provisioning, and ongoing maintenance of customer systems.

• Monitor voice services, infrastructure alarms, system health, and network performance.

• Conduct routine maintenance, OS updates, patches, and system checks on deployed systems.

• Troubleshoot issues related to SIP, VoIP, networking, and infrastructure.

• Provide support to internal Tier 1 and Tier 2 teams regarding escalated technical issues.

• Analyze logs, packet captures, and monitoring tools to pinpoint and resolve issues.

• Utilize tools like Wireshark, VoIP Monitor, and Linux utilities for troubleshooting tasks.

• Collaborate closely with hotel IT teams, vendors, and internal staff to implement and support solutions.

• Clearly communicate technical information to both technical and non-technical stakeholders.

• Take part in remote troubleshooting sessions and technical meetings.

• Maintain professionalism during customer interactions and support escalations.

• Create and update technical documentation related to deployments, configurations, and troubleshooting processes.

• Develop Wiki-based knowledge base articles and technical standards.

• Help improve operational procedures and technical workflows.

⛳️ Requirements

• Exceptional English communication skills — both written and verbal.

• Ability to effectively explain technical concepts in a concise and professional way.

• Prior experience with VoIP, SIP, or PBX technologies.

• Strong understanding of SIP and telephony systems, including PBXs, call routing, and voice infrastructure.

• Experience troubleshooting voice and networking issues using tools like Wireshark and VoIP Monitor.

• Strong technical knowledge of Linux systems and command-line environments.

• Familiarity with FreePBX environments and VoIP system administration.

• Understanding of networking fundamentals such as TCP/IP, VLANs, routing, switching, NAT, and firewall concepts.

• Strong grasp of the OSI (Open Systems Interconnection) model and its application in troubleshooting and network design.

• Excellent analytical and problem-solving skills with a keen attention to detail.

• Ability to work independently while remaining highly collaborative in a remote team setting.

• Capability to manage priorities and adapt in a fast-paced operational environment.

• Professionalism, accountability, integrity, and a strong sense of ownership.

• A degree in Computer Science, Information Technology, Telecommunications, or a related field is desirable but not mandatory.

• Experience with hospitality technology environments or hotel IT systems.

• Familiarity with scripting or automation tools such as Bash or Python.

• Experience with virtualization platforms, VPN technologies, and monitoring systems.

• Understanding of Linux server administration and system hardening.

• Experience with ticketing systems and remote support platforms.

• Network+ and/or Cisco Systems CCNA certifications are highly desirable.

• Familiarity with FreePBX software applications and Sangoma-based solutions.

🏝️ Benefits

• Candidates are expected to maintain a professional remote working environment and workstation suitable for customer-facing technical support operations.