Junior Support Manager

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Deliver dependable first-line support and operational oversight to guarantee the stable performance of the gaming infrastructure.

• Manage client inquiries using the Jira helpdesk system.

• Ensure the optimal performance of the gaming infrastructure.

• Collaborate with related departments and partners’ helpdesk systems.

• Address client requests across both internal and partner systems.

• Operate on a 2/2/3 schedule from 10 am to 10 pm (GMT+3).

⛳️ Requirements

• Proficient in English at a B2+ level.

• Proficient in Russian at a B2+ level.

• Prior experience in supporting helpdesk systems is preferred.

• Experience in technical support (second line) is a plus.

• Higher education or pursuing higher education / technical education is advantageous.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Complimentary online English lessons.

• Local language courses.

• Paid time off.

• Support for maternity leave.

• Rewards for the referral program.

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events.