Junior Support Engineer

This is a fully remote position, open to applicants in New Zealand, +1 more state.

📋 Description

• Investigate and address incoming support tickets, escalating issues when necessary.

• Diagnose and resolve problems related to TypeScript/React.

• Rectify data-level discrepancies in the MySQL database.

• Engage with clients to manage and resolve their support inquiries.

• Collaborate with partners, such as RMS, to troubleshoot technical issues.

• Analyze error logs to pinpoint and rectify recurring challenges.

• Assist in testing software updates and new features.

• Carry out additional administrative and technical tasks as needed.

• Act as the initial point of contact for technical support and contribute to platform enhancements.

⛳️ Requirements

• Strong analytical skills with a keen attention to detail.

• Exceptional written and verbal communication abilities.

• Basic experience in debugging TypeScript/React applications.

• Familiarity with MySQL databases and capability to execute basic queries and updates.

• Proactive attitude and eagerness to learn, with the ability to work independently.

• Previous experience in a support or technical role is advantageous but not mandatory.

• Interest in acquiring hands-on experience in a fast-paced environment.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A supportive, dynamic, and innovative workplace.

• Flexibility for remote work options.

• Access to high-end equipment, such as a MacBook Pro.