Junior Support Engineer

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Engage with customers and address inquiries through Helpdesk and Skype.

• Manage requests from colleagues across different teams.

• Resolve tasks independently or escalate them to relevant teams while overseeing their execution: including technical specialists and account managers.

• Deliver exceptional service to customers.

⛳️ Requirements

• Proficiency in English at Upper-Intermediate level or above.

• Willingness to work during night and holiday shifts, following a 3/3 schedule that includes morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts.

• Ability to handle stress effectively.

• Familiarity with the workings of SMPP, VoIP, HTTP, IP, and TCP protocols.

• Basic knowledge of the OSI model.

• Fundamental SQL skills.

🏝️ Benefits

• Access to mental health programs, comprehensive medical insurance, and a sports card*

• Experience a vibrant workplace with supportive colleagues, a welcoming atmosphere, strong mentorship, and various bonuses & corporate gifts.

• Take advantage of free educational events & courses, as well as English classes with native speakers.

• Focus on your professional growth within a nurturing environment.

• Choose your preferred working format – remote, office-based, or hybrid, and participate in team-building activities.