Junior Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist our partners and customers with 2nd and 3rd level support inquiries (DE/EN) related to our ECM software DocuWare.

• Assess and resolve complex issues in virtual and cloud environments.

• Provide customized solutions, occasionally in partnership with colleagues.

• Manage requests via remote tools, email, and phone (this is not a call-center position).

• Record troubleshooting procedures in the central ticketing system.

• Collaborate and coordinate with the software development and product management teams.

⛳️ Requirements

• Completed vocational training as an IT specialist (e.g., Fachinformatiker), IT business administrator/informatics clerk, or a similar qualification.

• Some experience in customer/IT support.

• Strong understanding of Microsoft Windows client and server operating systems.

• Good knowledge of databases (e.g., MS SQL, Oracle, MySQL) and Microsoft web servers (e.g., IIS).

• Ideally, experience in writing SQL queries.

• Excellent communication skills in both German and English.

• Service-oriented and customer-focused approach.

🏝️ Benefits

• Work within globally distributed, international teams: collaborate with colleagues in Germering, New York, Sofia, and many other locations.

• Enjoy a flexible workplace and working hours: option to work remotely or from our modern office with adaptable scheduling.

• Focus on individual development: personalized onboarding, in-person training, and allocated time for professional growth (e.g., conferences, Udemy courses).

• Achieve a genuine work-life balance: 30 days of annual leave along with a variety of sports and massage options, table football, and a relaxing lounge area.

• Access healthy catering: Enjoy Fairtrade coffee with organic milk, complimentary snacks, and fresh fruit, plus subsidized lunches from the Foodji fridge.

• Benefit from easy accessibility: commute by company-leased e-bike (JobRad), S-Bahn, or via motorways A96/A99; free on-site charging for your electric vehicle.

• Experience a strong team spirit: participate in regular employee and team events, both virtual and on-site.

• Engage in sustainability and social responsibility: we advocate for paperless operations and support volunteer organizations and local sports clubs.

• Receive retirement provision support: we contribute to your company pension plan.

• Enjoy job stability: permanent employment in our well-established and steadily expanding company.