Junior Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Diagnose and resolve complex platform issues;

• Deliver clear, prompt, and effective support to users;

• Document incidents thoroughly, enhancing the knowledge base;

• Report bugs, verify fixes, and collaborate with technical teams;

• Recognize patterns, identify opportunities for improvement, and implement preventive measures;

• Foster the team's development and advocate for best practices in customer service.

⛳️ Requirements

• Strong experience in technical support;

• Exceptional communication skills and analytical mindset;

• Well-organized, self-directed, and possessing a holistic perspective;

• Customer-focused and solution-oriented.

• Preferred qualifications:

• Experience with WhatsApp/online chat support;

• Familiarity with Zendesk;

• Background in SaaS or complex platforms.

🏝️ Benefits

• Meal allowance (VR) | Flexible food allowance (VA)

• Health and dental insurance

• TotalPass

• Day off on your birthday

• Profit-sharing (PLR) based on current policy

• 3-Year Passport: Round-trip ticket to any destination worldwide after three years with the company — a reward for long-term team members (subject to current policy).