Junior Specialist – Panel Management

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to member emails in a prompt and effective manner.

• Engage with members via Facebook, Twitter, LinkedIn, Instagram, and other communication platforms.

• Provide outstanding customer service and represent the company effectively.

• Record and escalate inquiries to the appropriate Pureprofile team members.

• Report technical issues to the manager and offer constructive feedback to product and design teams.

• Conduct checks on new registrations, handle fraud reports, and manage flagged accounts.

• Accurately identify potentially fraudulent accounts.

• Uphold panel quality and assist in preventing loss.

• Generate ideas and suggestions for enhancing member experiences.

• Fulfill additional requests from the manager as needed.

• Comply with and strive to exceed departmental service standards.

• Promote and embody the company's values.

⛳️ Requirements

• Proficient in both written and spoken English.

• Strong communication abilities.

• Enthusiasm for providing exceptional customer service and fostering positive member experiences.

• Quick learner capable of adjusting to new tools, systems, and workflows.

• Familiar with various social media channels.

• Competent in Microsoft Excel.

• Skilled in MS PowerPoint and Word.

• Knowledgeable in Google Docs and Google Sheets.

• Availability to work during Australian business hours.

• Capable of using multiple tools and multitasking as necessary.

🏝️ Benefits

• Equal opportunity employer that embraces individuals of all races, religions, and genders.

• Zero-tolerance policy for workplace bullying, discrimination, and harassment.

• Opportunities to thrive, develop, and express creativity within a growing global organization with a vibrant culture.