Junior PSP Support Agent

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Handle customer and payment system inquiries through the Jira helpdesk and email.

• Oversee and ensure the stability of payment systems.

• Engage directly with payment systems.

• Investigate payment-related issues, recognize recurring trends, and generate relevant reports.

• Collaborate with internal teams such as 2nd Line Support, Finance, Account Managers, and B2C.

• Operate on a 2/2 shift schedule with 12-hour shifts, including 2–4 night shifts each month.

⛳️ Requirements

• Higher education or incomplete higher education, ideally with a technical focus.

• English language proficiency at B2 level or above.

• Russian language proficiency at C1 level or above.

• Preferred experience in working with payment systems.

• Desirable hands-on experience in providing support through a helpdesk system.

• A background in technical support (1st or 2nd line) is advantageous.

• Basic understanding of web architecture would be beneficial.

🏝️ Benefits

• Opportunities for full-time remote work and flexible working hours.

• Private health insurance.

• An additional day off each calendar year.

• Compensation for sports programs.

• An extensive Mental Health Programme.

• Complimentary online English lessons with a native speaker.

• A generous referral program.

• Training, internal workshops, and opportunities to participate in international professional conferences and corporate events.