Junior Network Analyst – German

This is a fully remote position, open to applicants in India.

📋 Description

• Answering calls from hotel guests and staff members.

• Complying with company policies regarding attendance and the use of phone status buttons.

• Addressing inquiries and concerns raised by callers.

• Utilizing internal software to generate tickets in accordance with company standards and procedures.

• Resolving tickets in line with company policies.

• Appropriately escalating tickets following company guidelines.

• Managing email communication with clients when requested.

• Delivering outstanding customer service to all callers.

• Representing the company positively to callers.

• Adhering to the policies and procedures provided during training or by managers.

• Meeting or surpassing the expected performance metrics.

• Collaborating effectively with other GuestTek employees.

• Participating in additional training programs organized by the company.

• Performing other related duties as assigned.

⛳️ Requirements

• Proficiency in English (80% or higher) is mandatory.

• Proficiency in Arabic, French, German, Spanish, or Turkish is considered an asset.

• Fundamental understanding of Windows, Apple, and Android operating systems, with the ability to troubleshoot these topics patiently over the phone.

• Exceptional customer service and communication skills.

• Flexible scheduling (availability to work mornings, afternoons, nights, and weekends).

• IT certifications are a plus.

🏝️ Benefits

• Employees have the option to work remotely.