Junior L1 Genesys Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Execute minor updates and upgrades to call flow.

• Address clients' concerns promptly and efficiently.

• Clarify incoming inquiries with customers.

• Generate and assign tickets to Level 2 Engineers.

• Respond to call alerts in a timely manner.

• Adhere to established support procedures.

• Acknowledge notifications from OpsGenie.

• Apply fixes at Level 1/Level 2 according to the prescribed procedures.

⛳️ Requirements

• Background in Technical Support.

• Proficient in troubleshooting and conducting root cause analysis.

• Familiarity with Service Level Agreement (SLA) principles.

• Strong attention to detail.

• Desire to advance within Support Services.

• Quick learner with a proactive approach.

• Team-oriented and collaborative.

• Interest in enhancing knowledge of Genesys technologies.

🏝️ Benefits

• Comprehensive health insurance.

• Relocation assistance program.

• Flexible remote work options.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship initiatives.

• Internal mobility options.

• Internship opportunities available.

• Team-building social events organized by the company.

• Commitment to sustainable business practices.