Junior Java Developer, Technical Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver first- and second-tier support for complex, mission-critical systems.

• Analyze logs, system behaviors, and operational data to investigate incidents.

• Determine root causes and assist in problem-solving initiatives.

• Oversee tickets, incidents, and operational requests.

• Offer users technical and operational support.

• Collaborate closely with technical and development teams to address issues.

• Contribute to the ongoing enhancement of processes and systems.

• Cultivate both functional and technical expertise in the systems being supported.

⛳️ Requirements

• Proficient in English at an advanced level.

• Familiarity with Java.

• Understanding of SQL and database queries.

• Strong analytical skills and logical reasoning capabilities.

• An investigative mindset for troubleshooting and root cause analysis.

• Ability to swiftly grasp new technologies and business rules.

• Excellent communication and customer relationship skills.

• Skills in organization and technical documentation.

• Currently enrolled in a degree program related to technology.

• Preferred: Experience in providing Level 2/Level 3 systems support.

• Preferred: Background in production support/Application Management Services (AMS).

• Preferred: Experience with Java development.

• Preferred: Knowledge in log analysis and troubleshooting methodologies.

• Preferred: Familiarity with tools such as Jira, ServiceNow, or similar.

• Preferred: Basic understanding of Linux/Unix environments.

• Preferred: Knowledge of APIs and integrations.

• Preferred: Intermediate to advanced proficiency in Spanish.

🏝️ Benefits

• Flexible Swile card for personal use (meal and food allowances).

• TotalPass/Gympass fitness benefit.

• Mental health support via Psicologia Viva.

• Health insurance through Bradesco.

• Dental insurance through Bradesco.

• Profit-sharing plan.

• Childcare support for mothers.

• Assistance with certifications.

• Special webinars and talks.

• RAF referral bonus program.

• Life insurance coverage.

• Birthday gift.

• Educational partnerships with universities.

• Discounts and collaborations with leading universities and technology platforms in Brazil.

• Exclusive rates on language-learning platforms.