Junior IT Support

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver first-level IT assistance to users.

• Set up and configure computer hardware.

• Engage in the deployment and replacement of workstations.

• Manage and track support requests.

• Provide assistance with desktop software and Microsoft applications.

• Take part in IT inventory oversight.

• Offer technical support to users both on-site and remotely.

• Document interventions and incidents accurately.

• Work collaboratively with support and operations teams.

⛳️ Requirements

• Possess a Diploma of Vocational Studies (DEP) in IT support or equivalent education.

• At least one (1) year of experience in an operator role or IT support.

• Experience in providing user assistance.

• Skilled in using the Microsoft Office suite and Outlook.

• Strong understanding of user-level computing.

• Exceptional verbal and written communication abilities.

• Solid customer service orientation.

• Capable of handling computer equipment and lifting weights of up to approximately 22 kg.

• Adaptable, resourceful, and self-sufficient.

• Strong capacity for learning and prioritizing tasks.

• Consistently dedicated to delivering quality work and customer service.

🏝️ Benefits

• Opportunity for remote work and flexibility to meet family commitments.

• An entrepreneurial environment that promotes creativity and innovation.

• Flexible working hours (depending on employment contract type).

• Sick leave and time off for family events.

• Provision of necessary IT tools.

• An engaging and motivating workplace.

• Initiatives focusing on social and environmental responsibility.

• On-the-job training programs.

• Clear pathways for career development.