Junior IT Service Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist in managing client relationships and support the enhancement of IT services.

• Compile and prepare service reports while aiding in routine reporting efforts.

• Organize and follow up on service meetings, including taking minutes.

• Engage in Service Level Management, focusing on monitoring and documenting customer-specific SLAs.

• Help identify customer needs and contribute to the continuous improvement process.

• Participate in communicating root causes (RCA) and actions within Problem Management.

• Assist in the preparation and follow-up of audit activities and reviews.

• Coordinate with internal teams to ensure the quality of services provided.

⛳️ Requirements

• A completed degree in Business Informatics, Business Administration, or a comparable vocational qualification.

• Some professional experience (1–2 years) in IT services or IT Service Management is preferred.

• ITIL Foundation certification or a commitment to obtain it in the near future.

• Fundamental understanding of IT infrastructures and services (including colocation, managed, and cloud services).

• Strong orientation towards service and customer satisfaction, along with a willingness to learn.

• A structured and meticulous approach to work, being a team player with excellent communication skills.

• Fluent in German and proficient in English, both spoken and written.

🏝️ Benefits

• Permanent employment contract with flexible working hours.

• Opportunity to work from various locations (e.g., Nuremberg, Aschheim, Berlin) or fully remote.

• High-quality equipment provided: laptop and company phone available for personal use.

• Individualized support and development through in-house training and external courses.

• Monthly childcare allowance (per child) and corporate benefits.

• Engaging company events (including covered travel expenses), a collegial and appreciative work environment, and a first-name culture from day one.

• Health management initiatives (e.g., free massages), JobRad leasing, and attractive subsidies for the Deutschlandticket.

• Welcome day, direct point of contact, and a structured onboarding process.

• Complimentary beverages (including soft drinks) and fresh fruit available at office locations.