Junior Integration Manager

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• You will be responsible for managing tickets that come from L1 support, with no direct interaction with end users. The complexity of tickets varies; some are straightforward, while others require in-depth analysis of logs. If you possess the desire and capability, you will encounter both simpler and more complex tasks.

• The support team will create and maintain the necessary technical configurations to ensure the product operates effectively. No prior experience is required for this role, as we will provide training.

⛳️ Requirements

• A minimum of 1 year in **L2 technical support**: Resolving tickets from L1; tracking and forwarding tickets to L3 for issues that exceed the candidate's capabilities.

• Proficiency in **Upper-Intermediate English**, both written and spoken, with the ability to engage in technical discussions.

• Experience supporting systems based on **client-server architecture**.

• Familiarity with the browser-based developer console.

• Confidence in troubleshooting network issues.

• Capability to work with technical documentation, including reading, writing from scratch, and maintaining existing documents.

• Ability to multitask: managing several tasks simultaneously is essential.

• An analytical mindset: able to approach problems comprehensively.

• Resilience in handling routine tasks.

🏝️ Benefits

• 🎰 Join us to be a part of the international iGaming market with a leading European solutions provider.

• 💰 An attractive bonus system as a complement to your salary.

• 📆 Unlimited vacation and sick leave. Yes, we genuinely care about our people.

• 📈 Investment in your personal growth with a budget allocated for self-study.

• 🏥 Healthcare coverage available for individuals in Ukraine and other EU countries.

• 🫂 Access to consultations with a corporate psychologist.

• 🇬🇧 Compensation for foreign language courses.

• 🎁 Gifts for significant personal life events.

• ☕️ Experience a work environment without hyper-control or micromanagement.

• 🏢 Choose your preferred work format: fully remote, office-based, or hybrid.

• 🖥 Provision of modern work equipment.

• 💕 A friendly team that will understand and support you.

• ⏳ Flexible working hours based on the completion of tasks, from 9:00 to 11:00 AM.