Junior Genesys Support Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Manage and process requests received through alerts and calls, adhering to the established SLA.

• Clarify incoming requests with customers, create tickets, and route them to the L2 Engineer.

• Respond promptly to call alerts.

• Adhere to support procedures and contribute to the enhancement of these procedures.

• Acknowledge alerts from OpsGenie.

• Generate tickets.

• Execute L1/L2 level fixes according to predefined procedures.

⛳️ Requirements

• Proficiency in troubleshooting and root cause analysis, including log reviews and issue diagnostics.

• Background in Technical Support.

• Knowledge of SLA principles with the capability to operate within SLA constraints.

• Keen attention to detail and a responsible, patient approach to problem-solving.

• Willingness to grow and advance within Support Services.

• Quick learner with a proactive attitude.

• Team-oriented collaborator with a dedication to continuous learning.

• Interest in expanding knowledge of Genesys technologies.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: leverage the flexibility that comes with remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.

• Welcoming Multicultural Environment: become part of a dynamic, global team and thrive in an inclusive and supportive workplace with open communication and regular team-building social events.

• Social Sustainability Values: engage in our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.