Junior Ecommerce Operations Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Supervise and enhance customer service operations, fulfillment coordination, and operational systems.

• Act as a proactive operational leader tasked with overseeing the customer service function.

• Collaborate with 3PL and fulfillment partners.

• Administer and refine operational systems such as Gorgias and Sticky.io (CRM).

• Utilize AI to minimize staffing requirements within the function via automation and workflow enhancements.

⛳️ Requirements

• Minimum of 3 years of experience in operations, ecommerce operations, customer experience operations, or support operations.

• Prior experience in a DTC or CPG ecommerce organization is highly preferred.

• Background in fast-paced startup or high-growth settings.

• Proven experience in managing operational workflows across customer service and fulfillment functions.

🏝️ Benefits

• Open to candidates located in LATAM, Africa, and Eastern Europe.

• Flexibility to work during U.S. business hours.